State Farm® Insurance Agent Doug Gifford

"Insurance is an Integral part of my overall financial plan, and each year I thoroughly review every policy with my wife and team of financial advisors. One of those advisors is Doug Gifford, not only because he has been a lifelong friend, but because he has earned my trust in moments that mattered several times. For example, while processing a claim for roof damage due to hail, Doug helped close critical gaps of knowledge in the State Farm claims side of the business, enabling the repair to proceed in a timely manner. On another occasion, the claims side of State Farm misunderstood our situation due to a human error in not reading the complete notes we had prepared when submitting out claim. This caused a very negative customer experience on my part. When I notified Doug, he engaged, and the situation was corrected inside of a day. I would be remiss if I did not mention the great support from Kris, Julie, and Taunya every time we have a question. Their tenure, experience, and expertise is a major part of the overall value we receive. I do insurance competitive comparisons every two years in a thorough process led by my independent financial advisors. Every time, when considering price, coverage, terms, support, and claim experience Doug’s office comes out on top. It is without reservation that I fully and completely endorse Doug Gifford’s State Farm agency in Carroll, Iowa."

"We switched to State Farm not long ago but are incredibly happy! Tawnya was able to get us a better rate with more a more realistic policy and they made the claim we needed to file easy to deal with and answered all of our endless questions."

"All the ladies at Doug's office are so amazing and give wonderful costumer service. They are friendly and helpful!"

"Muy profesional el trabajo que realizan,buen trato y muy amables"

"Julie did a great job getting my insurance set up. She always calls back immediately and handles everything timely."

"Consistently excellent service. Tawnya is very responsive to our (many) policy change requests."

"I changed my insurance to this company because they said they could save me almost $100 a month on my car insurance and i could get multiple discounts for having a child, being over 25, and multiple cars being insured at the same address etc. The problem was, after I signed up for the insurance and was waiting on my insurance card, they said I would only pay $218 for full coverage and other things but they charged me over $300 and didn't tell me, I had to call and ask them why. They said it's because I had 1 minor ticket from 3 years ago which they didn't check my record before promising me a certain price. They also didn't apply any of the discounts they said they would and said there's no way to change how much I'd be paying. Everytime I try to call and ask questions or get help, the receptionist is extremely rude and impatient. I've never been treated so rudely before..."

"Always helpful and quick to respond to my business needs. Kristy is amazing."

"I moved away a few years ago, but have kept my Insurance with State Farm of Carroll, because of how amazing, helpful, & kind Tawnya has always been with me!"

"They have covered me for multiple types of insurance with good rates!"

"Highly recommend Tawnya for all of your insurance needs. She's very knowledgeable and always willing and able to assist with questions. She's also very quick at getting our paperwork to us when adding any new policies. We love Tawnya!"

"This is such a great team to work with! Always prompt to respond to requests and information when we need it."

"Excellent Customer Service"

"Everyone at the office is very friendly and helpful. Kristy Trecker recently helped get my jewelry coverage updated, I had been lax in getting new appraisals and reporting new pieces. She made it a simple process."

"Kris and everyone in Doug's office is always friendly and willing to help me when I call. I appreciate them so much!"

"So I had Julie give me some estimates on my auto, real estate insurance and recreational vehicles and camper. I was very happy with her knowledge and the way she had explained the policy and its options. Thanks again for your help!"

"I have had my insurance business with Gifford State Farm for almost 40 years. I have moved to Ankeny, Iowa but I continue to do business with Gifford State Farm. They have always addressed my family needs with urgency and professionalism. They really care and I always feel well served when the need arises. This is greatly appreciated."

"Tawnya was so helpful and very patient with us! Answered all our questions quickly and was very easy to work with!"

"Tawnya and Doug have been great to work with. Always very quick to respond and provide excellent service. Would highly recommend!"

"We talked with Julie Steinkamp. She was recommended by friends who have insurance through this office. Julie was very thorough and explained everything fully. We got two other quotes but decided to purchase from this office. I think we will be happy with our decision."

"Tawnya is The Best! She is very knowledgeable and listens to your needs. She is able to suggest different options for you to choose from and is always looking out for your best interest. I highly recommend Tawnya!!"

"Great people to work with, explained all my options and willing to take time to help me."

"Tawnya has always been very helpful to me with my life insurance. Now she is helping my grandson with his first insurance needs, car and life insurance. Thanks again Tawnya."

"I have been with State Farm for almost 20 years for vehicle and home insurance. They provide knowledgeable and professional service with excellent follow-up! I know if I place one call to Tawnya and Kris, it will be handled and I will be pleased! Thank you all!"

"We have been with Giffords over 40 years they are amazing along with Julie Steinkamp would recommend you give them a call!"